Common questions
My study time isn’t showing on my other device.
Make sure you’re signed in to the same account on both devices and connected to the internet, then open Hako on each. Sessions sync automatically when the app is open.
I’m not getting notifications.
Check that notifications are allowed for Hako in the iPhone Settings app, and that the type you want is switched on in Hako under Me → Notifications.
Study blocking doesn’t block my apps.
Study blocking uses Apple’s Screen Time. In the Settings app, open Screen Time → Apps with Screen Time Access and allow Hako, then choose your apps again in Me → Study blocking.
How do I invite someone to my room?
Open the room and share its invite link. If they have Hako, the link opens the room in the app; if not, it shows them the room code to enter after installing.
Someone is bothering me.
Press and hold their message to report it or block them, or use the menu on their profile. Reports are private and reviewed, normally within 24 hours.
Can I get a copy of my data?
Yes. Export your study sessions from Me → Settings → Sync & data. For a copy of everything else, email us.
Still stuck?
Email support@hakostudy.com. We usually reply within two working days. To report someone who is breaking the Community Guidelines, please use the report button in the app so we can see the message in question.